Clippers is active in its policy for resolving issues. It is for this that we wish to provide you with our best service in customer care at all times. Please note that according to Article 14.1 of EU Regulation 524/2013, the European Commission facilitates a platform focused on the resolution of online disputes which is available on the following link: http://ec.europa.eu/consumers/odr. However, CLIPPER’S LIVE S.L. will decide in each case if it uses this platform to give resolution to a case or not, given that we consider all issues can and should be resolved outside of these channels, for which we advise you to please use our customer care service for any issues you may have prior to escalating these via other means. Thank you for your understanding.